Privacy Policy

Last updated: 28 August 2026

SendEmAll ("we", "us", "our") operates the SendEmAll platform and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, billing address, and payment information.

Campaign Data

We store the campaign configurations you create, including target audience criteria, messaging templates, sending schedules, and personalization parameters.

Lead Data

Our business-contact database is compiled from (a) licensed third-party data providers, (b) publicly available business information (including public web pages, business directories, and map listings), and (c) data you upload or import. When you connect your own third-party account (such as Apollo or Sales Navigator), you retrieve data through your own authorized access. We process business-contact data (names, business email addresses, company details, job titles) on the basis of our legitimate interest in facilitating B2B communications, and we verify addresses before delivering them to you.

Connected Accounts

When you connect a third-party account you own (such as Apollo, LinkedIn, or LinkedIn Sales Navigator), you authenticate directly inside a secured browser session. We never collect or store your third-party passwords or two-factor codes. We store the resulting session tokens encrypted and use them only to operate the connected account at your direction; each connected account is assigned a dedicated IP address for session stability. You can disconnect an account at any time, which invalidates the stored session.

Email Sending Data

We collect data related to email delivery through our managed infrastructure, including send timestamps, delivery status, open rates, reply rates, bounce rates, and engagement metrics.

Managed Infrastructure Data

We maintain logs related to the managed sending infrastructure we operate on your behalf, including domain health metrics, warmup status, and deliverability scores.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, credit consumption, browser type, IP address, and device information.

2. How We Use Your Information

  • To provide, operate, and maintain our outbound platform and managed infrastructure
  • To process your campaigns, including lead discovery, enrichment, verification, personalization, and sending
  • To track credit usage and manage billing across our plans and subscriptions
  • To monitor and optimize email deliverability and warmup processes
  • To send transactional emails such as billing confirmations, usage alerts, and platform updates
  • To improve our services, develop new features, and analyze platform performance
  • To prevent abuse, fraud, and ensure compliance with anti-spam regulations
  • To respond to your support requests and communications

3. Data Sharing

We do not sell your personal data. We may share information with:

  • Service providers: Payment processors (Stripe), cloud hosting providers, product analytics and session replay (Google Analytics, PostHog, Microsoft Clarity — with form inputs masked), customer support (Intercom), and form delivery (FormSubmit, which relays website form submissions to our inbox) that help us operate the platform
  • Data providers: Our integrated data providers receive queries to fulfill lead discovery requests but do not receive your campaign data or messaging
  • Legal obligations: When required by law, legal process, or to protect our rights and the safety of our users
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure infrastructure management. Campaign data and lead lists are isolated per account. Managed sending infrastructure is monitored continuously for anomalies.

5. Cookies

We use cookies and similar tracking technologies to analyze platform usage and improve your experience. For detailed information, see our Cookie Policy.

6. Your Rights

For all users

  • Access, correct, or delete your personal data
  • Export your data in a portable format
  • Opt out of non-essential communications
  • Close your account at any time

Removal from our business-contact database. If you are an individual whose business contact information appears in our database, you may request removal at any time by emailing privacy@sendemall.com. We honor erasure and opt-out requests and maintain a suppression list to prevent re-ingestion.

GDPR rights (EEA residents)

  • Right to access, rectification, erasure, and data portability
  • Right to restrict or object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

CCPA rights (California residents)

  • Right to know what personal information is collected, used, and shared
  • Right to delete personal information
  • Right to opt out of the sale of personal information (we do not sell personal data)
  • Right to non-discrimination for exercising your rights

7. Data Retention

We retain your account data for the duration of your active subscription. Campaign data and lead lists are retained for 12 months after the last campaign activity. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as billing records, which are retained for 7 years).

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable, to protect your data during international transfers.

9. Children's Privacy

SendEmAll is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: